The Mystery Shopper programme provides you with a window into your business from a customers perspective to view the performance of your employees and the service levels delivered.    

The Mystery Shopper is the most effective approach to identifying training needs of customer facing staff, customer service levels and retail and telephone sales skills.

Walk in & Telephone Mystery Shop

Using the latest video and visual recording equipment you can analyse the customer service and sales skills of your staff as they respond to our telephone and walk in enquiries.

Doctored Vehicle Mystery Shop

Using a vehicle with pre set faults and the latest video and visual recording equipment available we can record the sales experience and service provided by your staff. This gives you an insight into the value the missed sales opportunities.

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