This course delivers a comprehensive sales training.

Customer Facing Skills - Providing the skills to handle customers professionally face-to-face

Telephone Handling Skills - Provides the skills and techniques to enable you to convert enquiries into centre visits

Duration: 1 Day

Prerequisite: None

Course Content

• Fast Fit Culture: A changing Market
• Automotive after Market Opportunities
• Poor Service V Excellent Service
• Six Year Trail
• Automotive Activity
• Quality and The Customer
• Cost Of A New Customer
• Developing Sales On The Day
• Sales Skills
• Communication Skills
• Steps To A Sale
• Objection Handling
• Closing The sale
• Telephone Enquiry: Process & Objective
• Telephone Techniques
• Telephone: Key points to success
• Quality Systems Development
• Trading Standards