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Quality management is central to the ContiTrade business model For us at ContiTrade, “quality” means identifying cost-effective ways to meet and exceed our customers’ requirements, by focussing on the right aspects. For example, our continual efforts towards process improvement and employing highly-motivated and qualified staff. The quality philosophy at ContiTrade is underpinned by fully-integrated concepts for defining customer needs and measuring quality. The ContiTrade companies have regular surveys on customer satisfaction and use Six Sigma® methodology to review progress and implement new processes. Quality benchmarking between the individual companies and transfer of best-practice knowledge further strengthen the ContiTrade quality management approach. Thanks to clearly-defined core processes, we ensure that our service offerings are reliable and efficient and are able to meet the highest expectations and standards. To guarantee product availability, we continually optimise our logistics and purchasing processes. By adopting innovative technologies for electronic processing (such as our online appointment system), we are able to increase transaction efficiency and reduce throughput times considerably. This means shorter waiting times for our customers and greater capacity for new services. Read more about ContiTrade's quality philosophy.
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